Article

2 years ago

2 years ago

Tickets General

742

Email Notification Tokens

Tickets allows you to customise the emails sent to users.

You can use the following fields in your templates.

Tickets/Bluetrait Core

Field Description Available In
#SITE_NAME# The name of your site. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#SITE_ADDRESS# The URL of your site. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#TICKET_KEY# REQUIRED - Allows Tickets to match emails to tickets. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_SUBJECT# The subject of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ID# The id of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DESCRIPTION# The body of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_NOTE_DESCRIPTION# The body of the ticket reply. New Ticket Reply, New Department Ticket Reply
#GUEST_URL# An HTML link to access the ticket without login. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_URL# An HTML link to access the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DEPARTMENT# The department that the ticket is in. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_STATUS# The status of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_PRIORITY# The priority of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_NAME# The owner name of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_EMAIL# The owner email of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_NAME# The assigned user full name of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_EMAIL# The assigned user email address of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#USER_FULLNAME# The name of the user that the email/account is for. New User
#USER_NAME# The username of the user that the email/account is for. New User
#USER_PASSWORD# The password of the user that the email/account is for. New User
#USER_EMAIL# The email address of the user that the email/account is for. New User


Billing Plugin (Bluetrait Only)

Field Description Available In
#SITE_NAME# The name of your site. New Invoice, Overdue Invoice
#SITE_ADDRESS# The URL of your site. New Invoice, Overdue Invoice
#INVOICE_ID#
The invoice number New Invoice, Overdue Invoice
#INVOICE_DATE#
The invoice date New Invoice, Overdue Invoice
#INVOICE_DUE#
The invoice due date New Invoice, Overdue Invoice
#INVOICE_TOTAL#
The invoice total (includes dollar sign) New Invoice, Overdue Invoice
#INVOICE_DESCRIPTION#
The invoice description New Invoice, Overdue Invoice
#USER_ID#
The ID of the user receiving the invoice New Invoice, Overdue Invoice
#USER_FULLNAME#
The full name of the user receiving the invoice New Invoice, Overdue Invoice
#USER_EMAIL#
The email address of the user receiving the invoice New Invoice, Overdue Invoice
#COMPANY_NAME#
The company name who the invoice is billed to New Invoice, Overdue Invoice