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Bluetrait Documentation

1260

Email Notification Tokens

Bluetrait allows you to customise the emails sent to users.

You can use the following fields in your templates.

Bluetrait Core

Field Description Available In
#SITE_NAME# The name of your site. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#SITE_ADDRESS# The URL of your site. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#TICKET_KEY# REQUIRED - Allows Tickets to match emails to tickets. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_SUBJECT# The subject of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ID# The id of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DESCRIPTION# The body of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_NOTE_DESCRIPTION# The body of the ticket reply. New Ticket Reply, New Department Ticket Reply
#GUEST_URL# An HTML link to access the ticket without login. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_URL# An HTML link to access the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DEPARTMENT# The department that the ticket is in. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_STATUS# The status of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_PRIORITY# The priority of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_NAME# The owner name of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_EMAIL# The owner email of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_NAME# The assigned user full name of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_EMAIL# The assigned user email address of the ticket. New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#USER_FULLNAME# The name of the user that the email/account is for. New User
#USER_NAME# The username of the user that the email/account is for. New User
#USER_PASSWORD# The password of the user that the email/account is for. New User
#USER_EMAIL# The email address of the user that the email/account is for. New User


Billing Plugin

Field Description Available In
#SITE_NAME# The name of your site. New Invoice, Overdue Invoice
#SITE_ADDRESS# The URL of your site. New Invoice, Overdue Invoice
#INVOICE_ID#
The invoice number New Invoice, Overdue Invoice
#INVOICE_DATE#
The invoice date New Invoice, Overdue Invoice
#INVOICE_DUE#
The invoice due date New Invoice, Overdue Invoice
#INVOICE_TOTAL#
The invoice total (includes dollar sign) New Invoice, Overdue Invoice
#INVOICE_DESCRIPTION#
The invoice description New Invoice, Overdue Invoice
#USER_ID#
The ID of the user receiving the invoice New Invoice, Overdue Invoice
#USER_FULLNAME#
The full name of the user receiving the invoice New Invoice, Overdue Invoice
#USER_EMAIL#
The email address of the user receiving the invoice New Invoice, Overdue Invoice
#COMPANY_NAME#
The company name who the invoice is billed to New Invoice, Overdue Invoice