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2 years ago

2 years ago

General Troubleshooting

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Support Matrix

The following is a break down of the services that Dalegroup Pty Ltd offers depending on your software licence.

Item Purchased Purchased + Registered Purchased + Registered + Support Bluetrait
Software Updates Yes Yes Yes Automatic
Portal: Articles Limited Yes Yes Yes
Portal: Forums - Yes Yes Yes
Software Updates (via auto update system) - - Yes Automatic
Portal: Free Plugins - - Yes Yes
Portal: Support - - Basic Premium
Plugin: Timesheets & Expenses - - - Yes
Plugin: Project Management - - - Yes
Plugin: Billing & Invoicing - - - Yes
System Integration & Customisation - - - Yes

Notes

  • "Registered" refers to signing up to portal.dalegroup.net and entering your CodeCanyon item purchase code.
  • "Portal" refers to services found on our portal website (portal.dalegroup.net).
  • Our CodeCanyon items (Tickets, MrPassword, Bluetrait Money) include 6 months of support from the time of purchase.
  • To extend support you must purchase a new support pack. You can check when your support expires on your profile page.
  • Items with N/A for "Support Expires" in your profile page do not expire. For example if you own a supported Tickets license then support is provided for your plugins.