9 years ago
9 years ago
General Troubleshooting
2940
Support Matrix
The following is a break down of the services that Dalegroup Pty Ltd offers depending on your software licence.
| Item | Purchased | Purchased + Registered | Purchased + Registered + Support | Bluetrait |
|---|---|---|---|---|
| Software Updates | Yes | Yes | Yes | Automatic |
| Portal: Articles | Limited | Yes | Yes | Yes |
| Portal: Forums | - | Yes | Yes | Yes |
| Software Updates (via auto update system) | - | - | Yes | Automatic |
| Portal: Free Plugins | - | - | Yes | Yes |
| Portal: Support | - | - | Basic | Premium |
| Plugin: Timesheets & Expenses | - | - | - | Yes |
| Plugin: Project Management | - | - | - | Yes |
| Plugin: Billing & Invoicing | - | - | - | Yes |
| System Integration & Customisation | - | - | - | Yes |
Notes
- "Registered" refers to signing up to portal.dalegroup.net and entering your CodeCanyon item purchase code.
- "Portal" refers to services found on our portal website (portal.dalegroup.net).
- Our CodeCanyon items (Tickets, MrPassword, Bluetrait Money) include 6 months of support from the time of purchase.
- To extend support you must purchase a new support pack. You can check when your support expires on your profile page.
- Items with N/A for "Support Expires" in your profile page do not expire. For example if you own a supported Tickets license then support is provided for your plugins.