3 months ago

3 months ago

Bluetrait Documentation

60

User Permissions

User Permissions


Bluetrait includes 7 different user levels/permissions. These permissions allow you to add users with restricted access to features or tickets.

Permissions are global. So if a user is a moderator, they can moderate tickets from any department that they are assigned to.

You can create your own permission groups, users assigned to these groups must be paid for.

PermissionFeaturesTicket AccessUseAllow LoginPaid
Guest/No AccountGuest Portal (if enabled)Add/View (view only tickets created by the user via guest portal link).Client (who does not want an account)NoNo
SubmitterProfile, TicketsAdd/View and basic Edit (only tickets created by the user).Client/End UserYesNo
UserProfile, Tickets, Private Replies, Canned ResponsesAdd/View and basic Edit (only tickets assigned to or created by the user).ContractorYesYes
StaffProfile, Tickets, Private Replies, Canned Responses, Carbon CopyAdd/View and basic Edit (all tickets in departments that the user is a member of).Support StaffYesYes
ModeratorProfile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit RepliesAdd/Edit/Delete/View (all tickets in departments that the user is a member of).Department ManagerYesYes
Global ModeratorProfile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit RepliesAll TicketsAllows access to every ticket in the system.YesYes
AdministratorAll FeaturesAll TicketsThis should only be given to technical users that are completely trusted with the system.YesYes