2 years ago
2 years ago
Bluetrait includes 7 different user levels/permissions. These permissions allow you to add users with restricted access to features or tickets.
Permissions are global. So if a user is a moderator, they can moderate tickets from any department that they are assigned to.
You can create your own permission groups, users assigned to these groups must be paid for.
|Permission||Features||Ticket Access||Use||Allow Login||Paid|
|Guest/No Account||Guest Portal (if enabled)||Add/View (view only tickets created by the user via guest portal link).||Client (who does not want an account)||No||No|
|Submitter||Profile, Tickets||Add/View and basic Edit (only tickets created by the user).||Client/End User||Yes||No|
|User||Profile, Tickets, Private Replies, Canned Responses||Add/View and basic Edit (only tickets assigned to or created by the user).||Contractor||Yes||Yes|
|Staff||Profile, Tickets, Private Replies, Canned Responses, Carbon Copy||Add/View and basic Edit (all tickets in departments that the user is a member of).||Support Staff||Yes||Yes|
|Moderator||Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies||Add/Edit/Delete/View (all tickets in departments that the user is a member of).||Department Manager||Yes||Yes|
|Global Moderator||Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies||All Tickets||Allows access to every ticket in the system.||Yes||Yes|
|Administrator||All Features||All Tickets||This should only be given to technical users that are completely trusted with the system.||Yes||Yes|